An FCC notice of inquiry on whether to require cable, phone and broadband providers to offer simple cancellation and access to live representatives is getting applause from consumer advocacy groups. FCC Chairwoman Jessica Rosenworcel's office on Monday circulated the draft customer service NOI. The White House said the NOI was part of a broader "time is money" initiative aimed at consumer woes. In addition, the effort will investigate whether health insurers make it difficult for customers to submit claims online.

The FCC’s NPRM on AI and robocalls that commissioners approved Wednesday saw numerous changes from its draft version, beyond the addition of a notice of inquiry (see 2408070037). Incompas and the Cloud Communications Alliance asked the FCC to move parts to a NOI, citing the lack of specific proposals (see 2408050029). “The item itself is seemingly more of an investigation into the state of AI technologies rather than a series of specific proposals,” they said.

Facing $2 billion in debt coming due in November and likely short of the cash on hand it will need to operate in Q4, EchoStar plans to use spectrum assets to raise the funding it needs, CEO Hamid Akhavan said Friday as the company announced Q2 earnings. EchoStar has more spectrum than it needs for its wireless plans, Akhavan said. But the company doesn't intend to dispose or relinquish ownership of spectrum holdings, he said. Instead, it's considering financing options that don't require selling.

Backers of resurrecting the FCC’s affordable connectivity program are tempering their expectations about how much a pair of July developments may increase Congress’ appetite for injecting stopgap funding into the lapsed initiative this year. The Senate Commerce Committee approved a surprise amendment July 31 to the Proper Leadership to Align Networks for Broadband Act (S-2238) that would allocate $7 billion to ACP for FY 2024 (see 2407310048). Former President Donald Trump earlier that month selected Sen. JD Vance of Ohio, a Republican who backed ACP funding in the face of opposition from party leaders, as his running mate (see 2407150062).

The Democratic Party’s switch to Vice President Kamala Harris as its candidate for the White House is expected to provide a huge boost to broadcasters’ political advertising haul from the 2024 election, TV and radio executives said during recent Q2 earnings calls. Broadcasters also see sports returning to traditional airwaves, and Nexstar CEO Perry Sook predicted pay TV is arriving at an “inflection point” that could arrest plummeting subscriber numbers and drooping retrans dollars. Outgoing Tegna CEO Dave Lougee disagreed during what he said would be his final earnings call before retiring. “The innings of net retrans as the growth driver have certainly come to the later stages,” he said. Mike Steib will succeed Lougee next week.

DOJ is likely to seek a ban against Google’s default search deals with companies like Apple in the department’s search market monopoly lawsuit against the platform, legal experts on opposite sides of the case said last week. Whether the department can successfully force Google to sell off Chrome or Android is an open question, they said.

FCC Commissioner Brendan Carr is maintaining a constant drumbeat about what he calls the slow tempo of the broadband equity, access and deployment (BEAD) program rollout. On July 29, he posted on X that it's 987 days since BEAD was enacted and "0 Americans have been connected, 0 Shovels worth of dirt turned." On Aug. 4, it was 993 days. "While there’s time to course correct, the trend line is not good," he posted Aug. 6. In his posts, he frequently lays the blame at the feet of Vice President Kamala Harris. His tweets repeatedly say that in 2021 Harris "agreed to lead a $42 billion plan to expand Internet service," and "no one has been connected."

New Mexico Attorney General Raul Torrez (D) is working with state lawmakers on legislation aimed at holding social media platforms more accountable for disseminating deepfake porn, he told us Wednesday.

The rise of Vice President Kamala Harris as the Democrats' presidential nominee should have few implications for FCC Chairwoman Jessica Rosenworcel, industry observers agree. If anything, Rosenworcel’s ties to Harris are likely stronger than they are to President Joe Biden, they said. Biden waited until October 2021, more than nine months after his inauguration, to designate Rosenworcel as the first woman to chair the agency on a permanent basis (see 2110260001).

Some states emphasize Buy American preference requirements more than others in their broadband equity, access and deployment plans, we found in our analysis of NTIA-approved BEAD volume 2 initial proposals. Whether Buy American provisions in state BEAD plans mean all the fiber optics and other materials used will be solely American-made is unclear. NTIA has signed off on 34 BEAD volume 2 plans so far, including Wyoming's on Thursday (see 2408080054).