Washington Issues Lumen's CenturyLink $130,000 Fine

The Washington Utilities and Transportation Commission fined Lumen's CenturyLink more than $130,000 for customer service violations, the agency said Monday. Customers experienced "excessive wait times to reach a live customer service representative" and CenturyLink failed to provide the commission with the required documentation. CenturyLink was fined for 178 violations between March through November 2022 and March 2023 through February 2024.