Georouting 988 Texts Shouldn't Interfere With LGBTQ+ Services: Trevor Project

While georouting texts to the 988 Suicide & Crisis Lifeline can be useful, the Trevor Project said it's "vital" that georouting avoids taking precedence over LGBTQ+ youth specialized services and doesn't interfere with access to those services. In docket 18-336 comments posted Wednesday, it said that it's essential that LGBTQ+ youth who contact 988 are transferred to a provider of counselor services that is competent in LGBTQ+ issues. The FCC should ensure text georouting mandates don't complicate that transfer, it added. The 988 call georouting order approved unanimously at the FCC's October meeting included an NPRM about text georouting (see 2410170026).