Coalition of 15 AGs Urge FCC to Act on ISP Customer Service Practices

A coalition of attorneys general from 14 states and Washington, D.C., asked the FCC to adopt rules requiring providers to improve their customer service practices, in a letter Tuesday. The coalition, led by Pennsylvania AG Michelle Henry (D), said they regularly hear complaints from consumers about "deceptive, confusing, and unfair interactions with service providers." The AGs urged the commission to adopt rules that "make it quicker and easier for consumers to reach live agents" and provide automatic credits for service outages or missed service appointments.