D.C. 911 Center Seeks to Discourage Nonemergency Calls

The District of Columbia wants to relieve an “overtaxed” 911 system with a public campaign urging residents that they use the number only for emergencies, the Office of Unified Communications said this week. Of 1.12 million 911 calls that OUC handled during fiscal year 2024, the office estimated that nearly one-fourth weren’t emergencies. “Our goal is to provide quick and accurate emergency response to all D.C. residents and visitors,” said OUC Director Heather McGaffin. “In order to achieve this goal, we need to reserve the emergency system for emergencies.” Washington’s 911 center has faced much criticism from the D.C. Council and others for reported errors, including getting addresses wrong and delaying answering calls and sending help (see 2410230034).