Neb. PSC Outlines Next Steps in Telecom Service-Quality Probe

The Nebraska Public Service Commission will investigate service quality issues of price-cap telecom carriers in separate, company-specific proceedings, the PSC decided Tuesday. The commission voted 5-0 at a livestreamed meeting for an order closing a 3-year-old docket (C-5303) that had tried to investigate Lumen, Windstream and Frontier Communications in a single proceeding. The PSC said it remains concerned about reported service-quality issues including lengthy outages, deteriorating equipment, inadequate staffing and poor customer service. However, it found “the specific challenges and solutions needed to address those challenges are unique to each carrier.” The carriers weren’t sufficiently forthcoming in the combined docket, noted the PSC. “The Commission hopes that future efforts to improve service quality for Nebraskans are met with a cooperative spirit.”