FCC Loosens Lifeline Requirements to Aid Helene Victims

Cellular service in areas affected by Hurricane Helene worsened Tuesday, according to FCC outage reports, as communications companies and the FCC announced further relief efforts. Tuesday’s Disaster Information Reporting Service update showed 21.7% of cell sites down in the affected areas, an increase from the 9.1% reported Monday. Cable and wireline companies reported 796,999 subscribers without service, an improvement from the 886,139 Monday. The FCC voted Wednesday to temporarily waive some Lifeline program eligibility requirements to allow households receiving federal disaster assistance to also benefit from Lifeline assistance, said a release. "In the aftermath of Hurricane Helene, our thoughts are with the communities that need to rebuild and the residents who have lost loved ones or are enduring the unbearable wait to hear from family members," said Chairwoman Jessica Rosenworcel in the release. The FCC Public Safety and Wireless Bureaus also announced Wednesday that regulatory filing deadline extensions would apply in the additional Hurricane areas, which include Tennessee, Virginia and parts of South Carolina. The extension -- which moves regulatory deadlines between Sept. 23 and Oct. 28 to Oct. 29 -- already applied to numerous counties in South Carolina, North Carolina, Georgia and Florida. The Wireline Bureau also partially waived telephone number aging rules to make it easier for customers affected by Helene to disconnect or restore their service. The waiver will allow service providers to temporarily disconnect the customers' telephone service to avoid billing issues and then reinstate the same numbers when service is reconnected, according to a public notice. SpaceX’s Starlink said on its website homepage Wednesday that it was making service free for the first month in areas affected by Helene. Spectrum said it committed $250,000 in cash contributions to hurricane relief efforts and opened nearly 90,000 out-of-home WiFi access points across affected states. The access points will be available to all users at no cost through Oct. 7, Spectrum said. The company is also offering $750,000 worth of public service announcements for free to charities assisting with hurricane relief. Sinclair Broadcast launched a fundraising partnership with the Salvation Army at sinclaircares.com and pledged to donate up to $50,000, Sinclair said.