Charter Rolls Out Service Commitments for Spectrum Broadband

Charter Communications is making a series of service commitments and benchmarks for its Spectrum broadband service. It said Monday that those commitments include a full-day credit for any neighborhood outage that lasts more than two hours and no annual contracts for any residential service. Within 15 minutes of identifying a neighborhood outage, the company said, it will notify affected customers and give an estimated restoration time. It said it would provide full refunds for any service within 30 days if a subscriber isn't completely satisfied. Charter rolled out Spectrum internet packages with guaranteed pricing for up to three years.