Starlink Subscribers Very Satisfied With Service, Recon Analytics Says

SpaceX's Starlink broadband service subscribers experience fewer service outages than cable customers but more than fiber customers, Recon Analytics noted Monday. Based on surveying more than 1,300 Starlink subscribers between May 12 and July 5, Recon said Starlink subscribers experience "near industry-leading speed consistency with the most reliable router." In addition, it said 11% of Starlink customers are new to home internet and often live in very rural areas. Recon said the rural alternatives to Starlink "are generally underwhelming," with most Starlink subscribers coming from DSL providers or other satellite providers. Starlink must improve its over-the-phone billing and technical support and in-store experience, Recon said. SpaceX didn't commission the survey, Recon told us.