Rogervoce Raises Concerns on 2-Year Wait for IP-CTS Certification Approval

The creator of an automatic speech recognition (ASR) app criticized the long period he and other small providers have endured waiting for FCC approval before they could begin offering IP captioned telephone services supported by the Telecom Relay Services Fund. Rogervoice founder-CEO Olivier Jeannel spoke with an aide to Commissioner Nathan Simington about the need for an “emergent rate” for small providers of IP CTS service. The company applied for certification in March 2022 and the FCC acted in January, said a filing posted Wednesday in docket 03-123. “The nearly two-year wait for Commission action on their applications has made it all the more challenging to break into the IP CTS market, where established providers have had that much more lead time to develop and market their ASR-based captioning services,” Rogervoice said.