American Express Bank Hounded W.V. Couple to Collect a Debt, Alleges Complaint

As residents of Putnam County, West Virginia, Mandy and Richard Warden fall under the protection of the West Virginia Consumer Credit and Protection Act, said their complaint Tuesday (docket 3:24-cv-00313) in U.S. District Court for Southern West Virginia against American Express National Bank, a debt collector. Though the Wardens sent the bank written notification that they were represented by counsel, the debt collection calls continued, said the complaint. Upon information and belief, American Express maintains records of each call placed to the Wardens by date, time called, duration of call, the identity of the bank’s employee and other information, it said. Such records will reflect that the defendant placed phone calls to the Wardens after it received written notification that they were represented by an attorney, it said. The six-count complaint also alleges that American Express violated the West Virginia Computer Crimes and Abuse Act.