Plaintiff Seeks to Halt Debt Collector's 'Excessive and Harassing' Calls

Genesis Bank Card Services’ “repeated violations” of the Telephone Consumer Protection Act and the Florida Consumer Collection Practices Act prompted Jeremy Lam to file a complaint Wednesday (docket 6:24-cv-00992) in U.S. District Court for Middle Florida in Orlando to halt the unlawful conduct. Within the past four years, Genesis began calling the Orlando resident’s cellphone “in an attempt to collect an alleged debt,” said the complaint. The defendant placed the calls using an artificial or prerecorded voice, and also left voicemail messages for Lam using a prerecorded voice, it said. In “complete disregard” of the plaintiff’s cease requests, Genesis continued to “harass” him with automated calls to his cellphone number “at an excessive and harassing rate,” said the complaint. Genesis’s actions caused Lam “a great deal of frustration, stress and anxiety,” it said.