Complaint Seeks to Halt CenturyLink’s ‘Phone Harassment Campaign’

CenturyLink and the third-party vendors it hires to place outbound calls to consumers on its behalf hounded plaintiff Jeffrey Taylor with “incessant” debt collection calls, even after he completely paid off his CenturyLink internet and voice account and showed a zero balance, alleged Taylor’s complaint Friday (docket 5:24-cv-00195) in U.S. District Court for Middle Florida in Ocala. His complaint alleges violations of the Telephone Consumer Protection Act and the Florida Consumer Collection Practices Act. Despite Taylor notifying CenturyLink that its collection calls were unwelcome, and being placed to collect a debt that no longer existed, CenturyLink continued to place “excessive” calls to Taylor’s phone using a prerecorded message, said the complaint. CenturyLink’s “harassing” phone calls have severely disrupted Taylor’s “daily life and general well-being,” it said. Its “phone harassment campaign and illegal collection activities” have caused Taylor "actual harm," including invasion of privacy, nuisance, intrusion upon and occupation of his phone capacity, it said.