NAD Sending Charter Ad Claims to FTC for Review

The Better Business Bureau's National Advertising Division is referring Charter Communications ad claims regarding T-Mobile's 5G Home Internet Service to the FTC for review. NAD said Thursday that T-Mobile challenged the ads as misleading or false. Because Charter opted out of NAD's self-regulatory process, the division said it referred the claims to the FTC. A person involved in the NAD proceeding told us Charter's objections were procedural and concerned NAD conducting an expedited review. In an email, Charter wrote it "stand[s] by the claims ... about the service limitations of cell phone internet, and we welcome the opportunity to fully defend our claims."