Shentel Says New Processes in Place to Prevent VoIP 911 Outages

Noting the FCC fine stemming from its VoIP-related 911 outage (see 304240063), Shentel emailed us Tuesday it "takes our 911 obligations very seriously, and we have already implemented new processes and procedures to prevent similar events from happening in the future." It said callers in the outage experienced one-way audio, but their numbers and locations "were successfully delivered to the 911 call center, and 911 operators were able to place return calls to communicate with the 911 callers."