Sorenson Urges FCC to Act on Video Relay Service Rates

Sorenson Communications urged the FCC to address video relay service rates before the next funding year. The COVID-19 pandemic "reshaped how Americans communicate" and VRS has "fallen very far behind services available to the hearing population," Sorenson said in a letter posted Tuesday in docket 03-123, saying the service is "no longer functionally equivalent." VRS users "have been waiting during the pandemic and now beyond for VRS to catch up with services now widely used by the hearing population," it said.