911 Center Staffing a Growing Worry: IAED/NASNA

Staffing is a growing problem at emergency call centers, with 36% of those surveyed having fewer positions filled in 2022 than in 2019, said the International Academies of Emergency Dispatch Monday. Citing a joint study it did with the National Association of State 911 Administrators, IAED said its survey found 13 centers with 70% or more positions unfilled, 92 with a vacancy rate of 50%-69% and 166 with vacancy rates of 30%-49%. It said nearly every respondent reported losing employees in 2022 -- a total of 3,952 staff departures across the 774 surveyed centers.