Second TCPA Complaint Against Citibank This Month Filed in San Diego

In a second December action (docket 3:22-cv-02048) against Citibank for violation of the Telephone Consumer Protection Act and California’s Rosenthal Fair Debt Collection Practices Act, Citibank customer Daniel Shepard filed suit Tuesday in U.S. District Court for Southern California in San Diego alleging the financial services company invaded his privacy, causing damages, while trying to collect an alleged debt. A Citibank credit card customer since March 2019, the plaintiff fell on financial hardship in April and no longer was able to maintain regular monthly payments, the complaint said. After he defaulted, Citibank agents called Shepard multiple times using an automatic telephone dialing system or a recorded voice, sometimes twice daily and “sometimes every day,” said the complaint. Earlier this month, plaintiff Aurora Medrano filed a TCPA complaint (see 2212160003) against Citibank in the same court saying debt collection calls intensified even after Medrano’s lawyer sent the company a cease and desist order warning it to stop.