Enforcement Bureau Rolls Out Robocall/Spoofing Online Complaint Portal

The FCC launched an online portal for private entities such as businesses to lodge suspected robocall, robotext and spoofing violation complaints. The Enforcement Bureau relies on consumer complaints and already has lines of communication with some public institutions, but "we now also have a direct line of communications with private entities that sometimes seem under siege by robocalls and now have an avenue to reach out for help," Bureau Chief Loyaan Egal said. The bureau said complaints registered via the portal should include such details as entity name, contact information, caller ID information, phone number called, date and time of relevant calls or texts, service provider and description.