Kohl's Accused of Repeated Debt-Collection Calls Using a Robodialer

Kohl's “harassed” Hennepin County, Minnesota, resident Paul Michaud “by repeatedly calling his cell phone using a robodialer,” though that’s strictly prohibited by the Telephone Consumer Protection Act and Minnesota common law, alleged his complaint Thursday (docket 0:22-cv-02550) in U.S. District Court in St. Paul. “Despite the protections afforded by the TCPA, industry practices remain relatively unchanged,” said his complaint. “Robodialing continues to increase dramatically year-over-year and is estimated to now comprise half of all cell phone calls in the United States.” Kohl's routinely called Michaud on his cell phone attempting to collect on an account that had gone into default, said the suit. Michaud estimates Kohl's called his phone at least 39 times after he sent the retailer a letter in November 2020, “explicitly” revoking his consent to be called. Kohl's didn’t immediately comment.