Infotainment System Satisfaction ‘Clearly on the Decline’: JD Power

Connectivity issues persist as a “major contributor” to the decline in vehicle infotainment satisfaction, reported J.D. Power Thursday. Automakers and tech companies “are working to create the most innovative and smart infotainment systems for new vehicles, but owners of newly launched models have lower satisfaction with their infotainment systems than owners who buy carryover vehicles,” it said. Neither the carmakers nor the tech companies are “taking responsibility as satisfaction is clearly on the decline,” said J.D. Power. “Simplifying infotainment systems and focusing on connectivity to smartphones and OEM applications would be a good start to turning around satisfaction.”