Maintenance Update Led to Network Failures, Rogers CEO Says

A maintenance update to Rogers’ core network caused network failures Friday, Tony Staffieri, CEO of the Canadian mobile and wireline provider, told customers Saturday. The update “caused some of our routers to malfunction early Friday morning,” he said: “We disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.” Rogers is “particularly troubled that some customers could not reach emergency services and we are addressing the issue as an urgent priority,” Staffieri said.