WB Adopts ACP, Lifeline Consumer Protections

The FCC Wireline Bureau warned providers participating in the affordable connectivity program against engaging in “improper enrollment tactics” identified by the Office of Inspector General in its March advisory on ACP and Lifeline-eligible consumers, said a public notice Friday in docket 21-450. Providers "must immediately stop using deceptive language, bring their application processes into compliance, and give consumers a choice as to which program benefit or benefits they wish to apply to their broadband service," the notice said. The bureau will refer any potential violations to the Enforcement Bureau and directed the Universal Service Administrative Co. to "conduct program integrity reviews" of enrollment and onboarding practices of Lifeline providers participating in ACP.