Altice Tells NJ BPU Service Quality Is Better

Altice service quality in New Jersey is improving due to increased network investment, the company said in a Friday-posted response to a Board of Public Utilities probe. The cable operator now responds to more than 90% of customer phone calls within 30 seconds, abandons fewer than 3% of calls “and has seen a noticeable decline in call volume overall and calls raising service issues,” it said in docket CX21020139. Altice resolved more than 99% of customer complaints BPU brought to the company’s attention since early 2020 and met with 18 of 23 municipalities that raised concerns, it said. The board held a hearing in March (see 2103160021).