Smart Speakers Need QoS Before Emergency Response Use: Parks

Nearly half of U.S. broadband households own a smart speaker or smart display, said Parks Associates Wednesday. The user experience across smart speakers varies widely, said analyst Jennifer Kent, beyond early uses focused on information requests and music streaming. As voice control devices such as Amazon Echo and Google Home move into emergency detection and response, companies will need to ensure quality of service to instill consumer confidence, Kent said. Parks plans a smart speaker webinar Thursday at noon EST.