12% of Broadband Households Have Unresolved Tech Problems, Parks Says

Twelve percent of U.S. broadband households reported unresolved technical problems this year vs. 5 percent in the previous three years, with issues becoming more complicated and difficult to diagnose, Parks Associates blogged Wednesday. “Strong value is achieved from the smart home when devices communicate with each other,” analyst Patrice Samuels said, but diversity in device technology and communication protocols is making seamless communication difficult. Wi-Fi connectivity is the most persistent issue, Samuels said.