FCC Tackling Communications Problems of People With Cognitive Disabilities, Wheeler Says

The FCC is developing a cognitive accessibility pledge for carriers, service providers and government stakeholders, Chairman Tom Wheeler said at the Association of University Centers on Disabilities. In October, the FCC held a summit on communications issues for people with cognitive disabilities, at which Wheeler also spoke (see 1510280037). “The Summit identified two pressing challenges: first, the lack of equipment and services that meet the unique and varied needs of people with cognitive disabilities; and, second, the lack of awareness across government and the private sector about accessibility rights and enforcement mechanisms,” Wheeler said Tuesday, according to prepared remarks. “Drawing from these lessons learned, we have charted out next steps.” The FCC will start with a more comprehensive “needs assessment to determine the types of accessibility features needed,” he said. Next, he said the agency will start “targeted outreach efforts in early 2016 not only to educate individuals with cognitive disabilities about their rights to communications products and services, but also to engage individuals who can help.” Wheeler said the commission has received numerous complaints about the unique problems faced by people with cognitive disabilities. “One individual may not be able to use email, because he has difficulty remembering a unique password,” he said. “Another may face challenges in using new telephone equipment or understanding service plans or pricing. Some are unable to navigate the confusing menus of service providers’ web sites. Others complain of service personnel who are insensitive, refuse to address their concerns, and who even make fun of their disabilities.”