Iowa Utilities Board Grants Formal Proceeding Against CenturyLink

The Iowa Utilities Board ordered a formal proceeding against CenturyLink after a handful of complaints were filed with the state's Office of Consumer Advocate. The office received multiple complaints about how long it took CenturyLink to restore landline services after problems were reported to the company. Because of an increasing number of complaints over the past few years, the board said it chose to open a formal proceeding in docket FCU-2015-0008. The Office of Consumer Advocate is required to file prepared testimony by Oct. 19, CenturyLink's testimony is due Nov. 23, and a hearing is scheduled for Jan. 12. CenturyLink didn't comment on the ongoing case except to say that it's willing to work with the Iowa Utilities Board to remedy the situation.