Montana PSC Reaches Agreement With CenturyLink To Address Service Quality Concerns

With a 4-0 vote, the Montana Public Service Commission approved a settlement agreement Tuesday with CenturyLink on service quality violations across Montana, said a news release from the PSC regarding docket N2014.3.38. The agreement is in response to the commission’s complaint in state District Court in Helena for violation of Montana administrative rule 38.5.3371, which requires that 90 percent of reported service problems across the state be fixed within 24 hours, the agency said. CenturyLink agreed to accept about $91 million over the next six years from the FCC Connect America Fund Phase II for broadband infrastructure investment in rural Montana, it said. CenturyLink also agreed to "augment" the CAF II funding with investments of its own to amplify the effects of the federal funds, the PSC said.